Product Description
Outsourced Call Center – India
$2,999.00–$4,497.00
India Call Center Benchmark for Outsourced Call Center (report in PDF format) sample
Product Description
Report Number:
CC-INDIA-OUT-0315
Number of data records in report:
52
Report Production Date:
March 2015
Currency Units:
US Dollars $
Price Metrics
Price per Contact
Price per Minute of Handle Time
Productivity Metrics
Agent Utilization
Inbound Contacts per Agent per Month
Agents as a % of Total Headcount
Service Level Metrics
Average Speed of Answer (ASA)
% of Calls Answered in 30 Seconds
Call Abandonment Rate
Quality Metrics
Customer Satisfaction
Net First Contact Resolution Rate
Call Quality
Agent Metrics
Annual Agent Turnover
Daily Agent Absenteeism
Agent Occupancy
Agent Schedule Adherence
New Agent Training Hours
Annual Agent Training Hours
Agent Tenure (months)
Agent Job Satisfaction
Contact Handling Metrics
Inbound Contact Handle Time
IVR Completion Rate
Additional Information
| ADD Excel Data File $999 | No, Yes |
|---|---|
| ADD MetricNet Presentation of Benchmarking Results $499 | No, Yes |
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