Best Practices Webcasts
MetricNet Announces FREE Best Practices Webcasts and Training Seminars for 2015!
Seats are limited, and you must register in advance. All attendees of the live event will receive a copy of the presentation slides! If you’re unable to join us live, please register anyway, as you will have limited-time access to a recording of the webcast.*
October 29, 2015 2:00 pm EDT
Every IT support organization aspires to perform at a high level. So why do so few manage to achieve World-Class performance?
We invite you to join MetricNet as we review case studies from some of the world’s foremost service and support organizations. Learn how these industry superstars:
Maximize Customer Satisfaction
Reduce Ticket Volumes
Manage Service Levels
Reduce and Minimize Costs
Optimize the Channel Mix
Demonstrate Economic Value
January 12, 2016 2:00 pm EDT
An overview of Call Center Best Practices.
HEAR how the industry’s top performing Call Centers Achieve World-Class Status!
LEARN key strategies for Enhancing your Call Center Performance!
APPLY Best Practices from your peers in the industry!
February 16, 2016 2:00 pm EDT
An overview of best practices in Service and Support Performance Measurement.
HEAR how the industry’s top performing Service and Support organizations track and trend their performance!
LEARN how to use KPIs diagnostically to achieve World-Class Performance!
APPLY Best Practices in Service and Support Performance Measurement and Management!