Product Description
Outsourced Desktop Support – Canada
$2,999.00–$4,497.00
Canada Desktop Support Benchmark for Outsourced Desktop Support Groups (report in PDF format) sample
Product Description
Report Number:
DS-CA-OUT-1214
Number of data records in report:
38
Report Production Date:
December 2014
Currency Units:
Canadian Dollars $
Price Metrics
Price per Ticket
Price per Incident
Price per Service Request
Quality Metrics
Customer Satisfaction
Incident First Visit Resolution Rate
% Resolved Level 1 Capable
Productivity Metrics
Technician Utilization
Tickets per Technician per Month
Incidents per Technician per Month
Service Requests per Technician per Month
Technicians as a % of Total Headcount
Service Level Metrics
Mean Time to Resolve Incidents (business hours)
% of Incidents Resolved in 8 Business Hours
Mean Time to Fulfill Service Requests (business days)
% of Service Requests Fulfilled in 24 Business Hours
Ticket Handling Metrics
Average Incident Work Time
Average Service Request Work Time
Average Travel Time per Ticket
Technician Metrics
Technician Job Satisfaction
New Technician Training Hours
Annual Technician Training Hours
Annual Technician Turnover
Daily Technician Absenteeism
Technician Tenure
Workload Metrics
Tickets per Seat per Month
Incidents per Seat per Month
Service Requests per Seat per Month
Incidents as a % of Total Ticket Volume
Additional Information
| ADD Excel Data File $999 | No, Yes |
|---|---|
| ADD MetricNet Presentation of Benchmarking Results $499 | No, Yes |
Returns and Exchanges
There are a few important things to keep in mind when returning a product you purchased.You can return unwanted items by post within 7 working days of receipt of your goods.
- You have 14 calendar days to return an item from the date you received it.
- Only items that have been purchased directly from Us.
- Please ensure that the item you are returning is repackaged with all elements.
Ship your item back to Us
Firstly Print and return this Returns Form to:
30 South Park Avenue, San Francisco, CA 94108, USA
Please remember to ensure that the item you are returning is repackaged with all elements.
For more information, view our full Returns and Exchanges information.
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