Best Practices Webcasts
MetricNet Announces FREE Best Practices Webcasts and Training Seminars for 2015!
Seats are limited, and you must register in advance. All attendees of the live event will receive a copy of the presentation slides! If you’re unable to join us live, please register anyway, as you will have limited-time access to a recording of the webcast.*
Ensuring Success in IT Service and Support: Case Studies from the Front Lines on BrightTALK
October 29, 2015 2:00 pm EDT
Every IT support organization aspires to perform at a high level. So why do so few manage to achieve World-Class performance?
We invite you to join MetricNet as we review case studies from some of the world’s foremost service and support organizations. Learn how these industry superstars:
Maximize Customer Satisfaction
Reduce Ticket Volumes
Manage Service Levels
Reduce and Minimize Costs
Optimize the Channel Mix
Demonstrate Economic Value
In this webcast, Jeff Rumburg, Managing Partner at MetricNet, will provide 10 specific best practices that are common to the industry’s top performers!
Call Center Best Practices on BrightTALK
January 12, 2016 2:00 pm EDT
An overview of Call Center Best Practices.
HEAR how the industry’s top performing Call Centers Achieve World-Class Status!
LEARN key strategies for Enhancing your Call Center Performance!
APPLY Best Practices from your peers in the industry!
In this webcast, MetricNet will share the Key Success Factors from the industry’s top performing Call Centers!
Unleashing the Enormous Power of Service and Support KPIs on BrightTALK
February 16, 2016 2:00 pm EDT
An overview of best practices in Service and Support Performance Measurement.
HEAR how the industry’s top performing Service and Support organizations track and trend their performance!
LEARN how to use KPIs diagnostically to achieve World-Class Performance!
APPLY Best Practices in Service and Support Performance Measurement and Management!
In this webcast, MetricNet will share the key success factors in performance measurement from the industry’s top performing Service and Support organizations!
