MetricNet is proud to be an Alliance Partner with HDI, and to offer discounts to HDI members on all MetricNet Service Desk and Desktop Support Benchmarks!
Industry Benchmarks
MetricNet Industry Benchmarks provide valuable industry data for your Service Desk or Desktop Support organization. At checkout type HDI Member to receive your 25% discount. Click here to order and instantly download your industry benchmark
Benchmarking Data
For those who wish to conduct their own custom benchmarking analysis, MetricNet offers benchmarking data files in Excel format. Please contact MetricNet for current pricing. To receive your 25% discount, be sure to mention that you are an HDI member when you call 703-992-8160, or email MetricNet with your request: info@metricnet.com. You can download a sample benchmarking data file here: Sample Service Desk Benchmarking Data File
Peer Group Benchmarks
MetricNet’s peer group benchmarks compare your service desk or desktop support performance to a unique peer group of similar support organizations. These are our custom benchmarks, and they are the most comprehensive IT service and support benchmarks in the industry. The peer groups are selected from our benchmarking database based upon your organization’s scope, scale, complexity, and geography. For example, it’s common to select a peer group from your geography and vertical industry, and to also ensure that there is comparability in the number of tickets handled, since IT Service and Support is scale sensitive. Please contact MetricNet for current pricing. To receive your 25% discount, be sure to mention that you are an HDI member when you call 703-992-8160, or email MetricNet with your request: info@metricnet.com. You can download a sample Peer Group Service Desk or Desktop Support Benchmark here:
