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Optimizing the Tradeoff: Cost vs. Quality in Service and Support
Posted on October 14, 2014
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10:21 am by Angela Irizarry / 0
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About Author
Angela Irizarry
Angela Irizarry is responsible for managing MetricNet’s Social Media and content marketing efforts. She has over 10 years of sales and marketing experience across a multitude of industries globally. As an integrated marketing specialist, Angela works to incorporate social media into a holistic strategy focused on content marketing, traditional public relations and ongoing reputation management.Related posts
Uncategorized
The One Year Path to World-Class Performance
September 30, 2014
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10:29 am by Angela Irizarry / 0
Did you know? Industry data shows that organizations that conduct benchmarking at least once a…
Call Center, Uncategorized
3 Psychologically-based Approaches to Reducing Call Center Turnover
June 28, 2013
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9:15 pm by Angela Irizarry / 0
[This guest post was written by Ashley Verrill, an analyst for Software Advice, as well as…
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August 9, 2011 MetricNet Webcast
September 13, 2011
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9:42 pm by Angela Irizarry / 0
Webinar: The pursuit of customer satisfaction through continuous improvement programs is high on most Call Center and IT Service Desk agendas, yet most still fail to understand the totality of customer expectations and therefore deliver services that miss the mark. Fewer than than 25% of enterprises have institutionalized a successful customer satisfaction measurement and management system that works.
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