Benchmarking Statistics
Past and Present: 25 Years of Service Desk KPIs
Posted on June 22, 2015
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8:24 pm by Jeffrey Rumburg / 0
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About Author
Jeffrey Rumburg
Jeff Rumburg is a co-founder and Managing Partner at MetricNet, LLC. Jeff is responsible for global strategy, product development, and financial operations for the company. As a leading expert in benchmarking and re-engineering, Mr. Rumburg authored a best selling book on benchmarking, and has been retained as a benchmarking expert by such well known companies as American Express, Hewlett-Packard, General Motors, IBM, and Sony.Related posts
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